Returns & Exchanges

The 1916 Company is dedicated to ensuring your complete satisfaction and enjoyment with your watch purchase. We offer a hassle-free, 7-day return policy to accommodate your needs promptly and efficiently. 

For any unworn, undamaged product with the non-removable The 1916 Company tag still attached, we offer an exchange or a full refund based on the original payment method. Please return all items in the same condition, with accessories, to the original point of sale.

Refunds will be processed after inspection by our experts within 10 business days. If you paid for your watch via trade-in, or wish to exchange the watch, The 1916 Company will provide store credit. If your purchase was made using cryptocurrency via Bitpay, refunds will be issued in the Fiat currency of The 1916 Company office that processed the transaction (e.g., USD, CHF, HKD, SGD, or AED)

Please note, we cannot accept returns for personalized or engraved items, damaged, or worn products. In such cases, a restocking fee may apply or the item may be rejected.

Exchange For Another Watch

Interested in exchanging your watch for another timepiece? The 1916 Company offers a diverse selection of pre-owned and collectable watches from leading brands. Explore our collections, including mechanical, military, racing, or pilot's watches, as well as an array of gold watches for men and women's watches from top luxury brands like Patek Philippe, Cartier, and more.

Steps for Returns/Exchanges:

  • First, contact your Client Advisor within 7 days from the date of shipment to request a return authorization.
  • Upon issuance of the return authorization, you will receive pre-paid, fully-insured shipping labels via email. Please follow the Shipping Information to ensure that your watch is protected and fully insured during transit. 
  • Ensure all original contents are included in your return package.

International Returns:

International buyers may return their purchase, however, any return shipping costs, customs fees, and taxes will be the buyer’s responsibility. All other aspects of the return policy listed above still apply for International returns. Please contact your Client Advisor to request the return authorization and to begin the process.